ExpertusONE Premier Support
Maximize your ExpertusONE investment with the best LMS support
You’ve successfully implemented your modern LMS. So now’s the time to take its performance and adoption to the next level with the best LMS support available… ExpertusONE Premier Support.
The Best LMS Support… How It Works
ExpertusONE Premier Support goes beyond our standard support package with direct, personal access to an LMS Specialist.
Are you releasing a new content version? Now you can leverage our expertise to set it up and roll it out in the most efficient and effective manner. Want to know how to communicate new programs to users? Create a new training plan? Update an old one? Just give us a call and we’ll put you on the right path to success.
Key Features & Benefits
Minimize Risk
Get a dedicated, go-to advocate to proactively plan and expertly escalate your platform’s functionality:
The LMS Specialist addresses your ExpertusONE questions, provides tailored how-to guides and plans/oversees case escalations
Your Specialist is available via phone or email, Monday through Friday, from 7 am to 4 pm PT
Our best LMS support (“Premier Support”) is offered in specified, hourly blocks each month
Drive User Adoption
Make sure you’re using your ExpertusONE LMS as successfully as possible:
Help admins set up and optimize new training program features, including vILT, mobile learning, gamification, and Salesforce integration
Assist in creating a custom reporting package that mines the right data for reliable, actionable insights
Apply Expertus best practices to strategically launch new training plans, programs, and work cycles
Aid in loading/testing of new content to ensure it will work correctly (i.e. avoid costly post-rollout issues)
Increase Business Productivity
Get more from your LMS investment with premium resources that smooth systems set up and maximize use:
Access a shared ExpertusONE site for testing and setup validation
Send three administrators each year to scheduled ExpertusONE Virtual Admin Training; get immediate access to new training videos
Gain advanced insight into ExpertusONE’s roadmap and provide input
Ensure Fast Problem Resolution
Get support when you need it with expert answers for your “how-to” questions, plus expedited technical and functional support:
Hold Solution Meetings as needed to review open tickets, enhancement requests, and support items
Have top priority for Professional Services projects and scheduled training sessions requests
Receive coordination/attendance at quarterly Account Reviews with your DSA and LMS Specialist
