ExpertusONE
Support & Services
20+ years of experience−that’s our edge
We’ve been serving SMBs and Fortune 500 companies for the last two decades. Whether you’ve got one hundred learners or one hundred thousand, we’ll bring
all of our know-how to the table so you can create the perfect learning experience for your business.
ExpertusONE offers a variety of services to help you meet your business goals, wherever you are in your growth.
Onboarding
Trust that your priorities are our priorities
We’ll ensure rapid platform deployment, a smooth transition from legacy systems, and sustained learning performance via a three-step process:
- Precisely configure ExpertusONE to the unique needs of your target audience
- Migrate legacy LMS content and data to leverage those assets from Day 1
- Seamlessly integrate with your enterprise systems and content libraries
Customer Support
Get answers fast−our experts are available 24/7
Aided by a rich, proprietary knowledge base, our seasoned support team can eliminate any training admin roadblocks with on-demand support. Our goal is to make sure you can resolve learner issues rapidly.
Premier Support
Maximize your LMS investment
As you grow, your needs mature and your learning organization becomes more sophisticated. Our Premier Support is designed specifically for existing customers who need an extra set of hands to help navigate the growth. Our specialists can support fine-tuning training programs, business process changes, augmenting reporting, content testing, portal customization, and more.
Training & Education
You know better than us how important training is
Want to streamline your rollout? Use our Adoption Toolkit − a collection of tools and resources that dramatically accelerates end-user training. Looking to take your LMS team’s admin and support skills to the next level? Leverage our award-winning mix of classroom, virtual and self-paced learning materials.
ExpertusONE University
Track and manage admin training easily
ExpertusONE University hosts and tracks all admin training─ILT, vILT, and WBT (coming soon!) from one centralized location. Featuring the same streamlined and contextualized experience that you’ve come to expect from ExpertusONE, ExpertusONE University makes the simple work of validating admin knowledge and new hire onboarding.
ExpertusONE LMS Admin Certification
Skill up and scale up learning
Hosted within ExpertusONE University, this annual certification empowers admins to drive enterprise-wide improvements. Skilling up on ExpertusONE’s features and capabilities will not only help admins scale up their learning platform but also help them recognize their expertise and mastery.
LMS Administration
From registration to help desk, and everything in between
Let us handle all your mundane, time-consuming admin tasks cost-effectively. We know how to streamline work, increase service quality, and shift fixed costs to variable expenses…giving you back time and money to refocus on your business-critical responsibilities.
