Case Summary
Massive non-profit easily reaches and serves 650,000 learners with ExpertusONE LMS
Challenge
This non-profit organization had a massive learning audience of 650,000 employees, volunteers and the families they served. However, with their previous LMS, they were unable to provide adequate training to their employees and were not able to effectively reach their larger volunteer network. The old technology was not scalable and resulted in a “highly frustrating” customer service experience for everyone involved.
Top Priorities:
Reach multiple learning audiences
Improve customer service/training performance
Standardize learning; simplify the user experience
Key Issues:
No way to capture and share best practices
Zero platform/audience scalability
Difficult to use learning interface
Solution
After upgrading their legacy learning system to Expertus’ easy-to-use, next-gen ExpertusONE LMS, they were finally able to:
Reach and cater to multiple distinct learning audiences
Capture and share best practices and informal learning across their network
Provide high levels of customer service to all of their learners
Deliver an “extremely valuable” user experience that also virtually eliminated help desk calls
