Case Summary

Massive non-profit easily
reaches and serves 650,000
learners with ExpertusONE LMS

Challenge

This non-profit organization had a massive
learning audience of 650,000 employees,
volunteers, and the families they served.
However, with their previous LMS, they
could not provide adequate training to
their employees and could not effectively
reach their larger volunteer network. The
old technology was not scalable and
resulted in a “highly frustrating” customer
service experience for everyone involved.

Top Priorities:

  Reach multiple learning audiences

  Improve customer service/training performance

  Standardize learning; simplify the user experience

Key Issues:

  No way to capture and share best practices

  Zero platform/audience scalability

  Difficult to use learning interface

Solution

After upgrading their legacy learning system to PeopleONE’ easy-to-use, next-gen ExpertusONE LMS, they were finally able to:

  Reach and cater to multiple distinct learning audiences

  Capture and share best practices and informal learning         across their network

  Provide high levels of customer service to all of their               learners

  Deliver an “extremely valuable” user experience that             also virtually eliminated help desk calls

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