Case Summary

World’s top IT company ends “frustrating” partner training with ExpertusONE LMS

Challenge

In addition to being the world’s leading
developer of information infrastructure
technology, this company also boasts the
world’s largest IT infrastructure sales and
service force with 400 offices across 60
countries. And even though they already
had a top-tier legacy LMS, its user interface
was “frustrating”, “cumbersome”, and
“non-intuitive”.

Top Priorities:

  Provide an intuitive, engaging user interface

  Grow partner/customer sales training

  Streamline global learning management

  Reduce help desk and support calls

Key Issues:

  Cumbersome LMS user experience

  Disconnected, hard to manage learning programs

  Decreased partner/customer training rates

Solution

Thanks to their new ExpertusONE LMS platform, they now
provide global partners and customers with an easier way
to use and manage all learning aspects:

  51% increase in their learning site’s partner and customer traffic

  20% decrease in visitors leaving the site after visiting one page
(i.e., deeper UI relevance and satisfaction)

  Double-digit growth in training purchases and credit card usage

  54% decrease in help desk calls; 15% decrease in support costs

  9 to 1 reduction in average LMS navigation (clicks)

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