Case Summary
Bringing customers closer by improving access to learning
“Expertus really helped make our LMS more relevant to our business, rather than simply implementing technology out of a box. Now we have record client retention scores.”
− VP Training & Performance Systems, leading business services company
Challenge
One of the world’s largest business services companies recently sought a better way to educate and empower its customers through its LMS.
Top Priorities:
Streamline course enrollment, scheduling, delivery and assessments
Help customers choose between virtual and classroom training
Provide a standardized view of learning offerings, company-wide
Key Issues:
Consolidation was hampered by different registration systems at different offices, and compounded by a decentralized reporting structure.
Solution
First, Expertus clarified the company’s learning business processes and requirements in a comprehensive, strategic learning blueprint. Then Expertus implemented appropriate LMS customizations − highlighted by a customer-centered user interface.
Impact
The updated LMS immediately generated multiple benefits…
More efficient training delivery
Accelerated time-to-learning
Improved LMS usability
Faster customer adoption rates
Increased customer retention and satisfaction levels
