Case Summary
Electronics powerhouse upgrades legacy Docent system to next-gen ExpertusONE LMS
Challenge
With over 300,000 employees across 140 countries, this global electronics powerhouse leveraged as much functionality as it could from its old Docent learning system. Problems with the legacy LMS included: low learner participation, disparate applications, “hard to find” content, inability to serve multiple learning audiences and frequent breakdowns.
Top Priorities:
Grow learner adoption
Make learning easier to find/buy
Extend learning’s reach and availability
Key Issues:
Poor platform performance/reliability
Multiple, disconnected learning applications
Frustrating user interface
Solution
All of these challenges were addressed with their ExpertusONE deployment, gaining:
Outstanding learner usability since ExpertusONE employs an easy to use, customer-facing (versus admin-oriented) design
Extended learning reach, expanding training from one internal audience to multiple internal and external user groups − all pulling from one centralized platform
Sophisticated eCommerce, which increased training adoption and revenue from their extended enterprise
Exceptional reliability because of ExpertusONE’s cloud-based architecture and industry-respected services support team
