Case Summary
Managing learning applications the smart way
Challenge
As business boomed at one of the world’s largest technology companies, learning systems were straining to keep pace. Each year 15,000 training courses were being offered to almost 250,000 learners − including employees, customers and business partners. The demand had led to an LMS applications nightmare.
Top Priorities:
Find skilled resources to manage learning applications reliably
Avoid disruption arising from LMS staff turnover
Shift learning systems management costs from fixed to variable
Reduce overall expenditures
Key Issues:
LMS support costs had skyrocketed
The LMS applications management team had ballooned to 20 developers and analysts, and 100+ training coordinators
Turnover in the training support ranks was jeopardizing service continuity
Solution
The situation required a two-pronged approach…
Comprehensive outsourced LMS management services (including applications maintenance, upgrades, customizations and continuous improvement)
Scalable resources to drive learning operations (with a team of training administration specialists)
Impact
Expertus smart learning services quickly proved their value…
Almost 75% cost savings annually (before: $4 million − after: $1 million)
Faster access to more tightly integrated learning applications
On-demand access to highly reliable service
A single point of accountability
