Case Summary

Cloud software provider uses cloud-based ExpertusONE to optimize external learning

Challenge

Already with its own cloud software suite,
this global customer services organization
wanted to add a cloud-based LMS to train
its external users. Key challenges included
the need to: seamlessly integrate the LMS
with the company’s other IT systems; create
one, integrated ecosystem for customer
access, reporting, and payment; and grow
the platform on-demand, linking quickly to
new internal and external systems.

Top Priorities:

  Easy integration with enterprise programs

  Simplified customer access/use

  Advanced eCommerce and reporting tools

Key Issues:

  Too costly/time-consuming to link learning and IT systems

  No centralized, virtual training forum for external audiences

  Limited eCommerce system; no reporting functionality

Solution

ExpertusONE’s renowned API library, along with its award-winning, configurable interface, made the LMS an easy choice:

  Extensive, best-in-class REST API library provides                   seamless integrations with current and future                             internal/external systems

  Global eCommerce program offers one convenient                 access point for customers to find, buy and track their               training; also future-proofs new payment methods via               commerce APIs

  Innovative, two-way Salesforce.com integration                       automates user account creation and management

  Advanced learning reporting system enables custom             and scheduled reports, further simplifying learning activity

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