Case Summary
Cloud software provider
uses cloud-based ExpertusONE to optimize external learning
Challenge
Already with its own cloud software suite, this global customer services organization wanted to add a cloud-based LMS to train its external users. Key challenges included the need to: seamlessly integrate the LMS with the company’s other IT systems; create one, integrated ecosystem for customer access, reporting, and payment; and grow the platform on-demand, linking quickly to new internal and external systems.
Top Priorities:
- Easy integration with enterprise programs
- Simplified customer access/use
- Advanced eCommerce and reporting tools
Key Issues:
- Too costly/time-consuming to link learning and IT systems
- No centralized, virtual training forum for external audiences
- Limited eCommerce system; no reporting functionality
Solution
ExpertusONE’s renowned API library, along with its award-winning, configurable interface, made the LMS an easy choice:
- Extensive, best-in-class REST API library provides seamless integrations with current and future internal/external systems
- Global eCommerce program offers one convenient access point for customers to find, buy, and track their training; also future-proofs new payment methods via commerce APIs
- Innovative, two-way Salesforce.com integration automates user account creation and management
- The advanced learning reporting system enables custom and scheduled reports, further simplifying learning activity
