Case Summary
Electronics powerhouse upgrades legacy Docent system to next-gen
ExpertusONE LMS
Challenge
With over 300,000 employees across 140 countries, this global electronics powerhouse leveraged as much functionality as possible from its old Docent learning system. Problems with the legacy LMS included: low learner participation, disparate applications, “hard to find” content, inability to serve multiple learning audiences and frequent breakdowns.
Top Priorities:
- Grow learner adoption
- Make learning easier to find/buy
- Extend learning’s reach and availability
Key Issues:
- Poor platform performance/reliability
- Multiple, disconnected learning applications
- Frustrating user interface
Solution
All of these challenges were addressed with their ExpertusONE deployment, gaining:
- Outstanding learner usability since ExpertusONE employs an easy-to-use, customer-facing (versus admin-oriented) design
- Extended learning reach, expanding training from one internal audience to multiple internal and external user groups, all pulling from one centralized platform
- Sophisticated eCommerce, which increased training adoption and revenue from their extended enterprise
- Exceptional reliability because of ExpertusONE’s cloud-based architecture and industry-respected services support team
